We failed an audit
Close findings and get back on track
The report came back with exceptions, or the certification body raised major nonconformities, and now there are two problems running at once.
What's actually happening
The commercial one is immediate. A customer asked for this report, and you now hold a document that says the wrong thing about you. Renewals and open deals both notice.
The other problem is why it happened, and the honest answer is rarely that controls were missing. More often the control existed but ran informally and left no trace an auditor could accept. Or the scope was set wrong at the start, so you were being tested against something you never built. Or a previous consultant wrote a policy set describing a company you are not, and the audit measured you against a fiction.
The instinct at this point is to buy a tool. A tool fixes none of the three.
How we help
We read the actual report first and work out the root cause behind each finding, because remediating a symptom just moves the failure to next year.
You get a corrective action plan with a named owner, a date, and a definition of what evidence will close each item. Where the issue was operating effectiveness rather than design, we make the control run properly and leave a trace, which is the part most remediation projects skip.
We talk to your auditor about what they will accept for each finding, so the re-audit contains no surprises, and where the original scope was wrong we tell you plainly rather than quietly repeating it.
Alongside that we handle the customer conversation. A remediation letter, a clear account of what is being fixed and by when, and support on the calls where your buyer wants to hear it from someone technical.
The work behind it
The service pages covering what we just described.
Send us the report and we will tell you what it will take.
A 30 minute call is usually enough to tell you what this takes and what it costs. No pitch deck.